Play Smart.
Stay in Control.

1. Age Restriction & Eligibility

gbd22 operates a strict 18+ policy across all products and services on the platform. This includes all casino games (slots, live dealer, table games, crash games), sports betting (cricket, football, kabaddi), and any promotional activity. No person under the age of 18 may open an account, place a wager, or claim a bonus on gbd22.

1.1 Age Verification Process

All new accounts are subject to KYC (Know Your Customer) age verification before withdrawal rights are unlocked. During verification, players are required to submit a government-issued photo ID showing their date of birth — this may be a National Identity Card (NID), passport, or driving licence. Accounts with unverified age are limited to a restricted mode until verification is complete.

1.2 Protecting Minors

If you share a device with younger family members, we strongly encourage you to use parental control software to prevent underage access to gambling websites. Keep your gbd22 login credentials private and never allow minors to access your account. If gbd22 has reasonable grounds to suspect an account belongs to someone under 18, that account will be suspended immediately pending full identity verification.

2. Responsible Gaming Tools

gbd22 has built a comprehensive set of responsible gaming tools directly into the platform. These tools are designed to give every player meaningful control over how they engage with the site. All tools are accessible through your account dashboard under the "Responsible Gaming" settings panel.

The philosophy behind gbd22's tool design is that protection should be proactive, not reactive. Rather than intervening only after a problem has developed, gbd22 encourages all players — not just those experiencing difficulties — to use these tools as standard practice for maintaining a healthy and enjoyable relationship with betting.

2.1 How to Access the Tools

3. Deposit & Spending Limits

Setting financial limits is one of the most effective ways to keep gambling firmly in the entertainment category and prevent it from causing financial stress. gbd22 offers three types of financial limits that players can configure independently or in combination.

3.1 Daily, Weekly, and Monthly Deposit Limits

You can set a maximum deposit amount for any or all of the following periods: a rolling 24-hour window (daily), a rolling 7-day window (weekly), or a rolling 30-day window (monthly). Once a limit is set, it takes effect immediately. You will not be able to deposit funds that would cause your total deposits within the period to exceed your chosen limit.

Accepted deposit methods at gbd22 — including bKash, Nagad, Rocket, Upay, and card payments via Visa and Mastercard — are all subject to your configured limits. The limit applies across all payment methods combined, not per method.

3.2 Loss Limits

A loss limit sets a ceiling on how much you can lose within a defined period. If your net losses reach the threshold, your account will be paused for the remainder of that period. This tool is particularly useful for players who may win and re-deposit, cycling through larger amounts than a deposit limit alone would capture.

3.3 Changing Your Limits

Protective changes — reducing a limit — take effect immediately. Increases to a previously set limit are subject to a mandatory 48-hour reflection period before the higher limit activates. This cooling-off mechanism is intentional: it ensures that decisions made in the heat of the moment do not immediately override your considered long-term preferences.

4. Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling for a defined period. It is the most comprehensive protective measure available on gbd22 and is designed for players who feel that gambling is having a negative impact on their life and who wish to place a firm barrier between themselves and the platform.

4.1 How Self-Exclusion Works

When you self-exclude, your gbd22 account is fully suspended for your chosen duration. During the self-exclusion period:

• You cannot log in to your account.
• You cannot make deposits, place bets, or access any casino games.
• gbd22 will not send you any promotional or marketing communications.
• Any pending bonus offers or free bet credits are forfeited.
• Your account balance is preserved and will be accessible again after the exclusion period ends, or upon verified request for early closure.

4.2 Exclusion Durations

gbd22 offers the following self-exclusion periods: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. Permanent exclusion cannot be reversed under any circumstances. For all time-limited exclusions, reactivation requires a written request to [email protected] submitted no earlier than 7 days before the exclusion end date, followed by a mandatory 7-day cooling-off period.

4.3 Initiating Self-Exclusion

Self-exclusion can be requested by contacting our support team at [email protected]. For the protection of players in distress, self-exclusion requests are prioritised and processed within 24 hours of receipt. You do not need to provide a reason; simply stating that you wish to self-exclude and your preferred duration is sufficient.

5. Time-Out & Cooling-Off

A time-out is a shorter-term account suspension designed for players who need a brief pause without committing to a full self-exclusion. Time-outs are appropriate when you feel you are playing more than you intended, when you are chasing losses, or simply when you want a scheduled break from gambling.

5.1 Available Time-Out Periods

gbd22 currently offers the following time-out durations: 24 hours, 3 days, 7 days, and 30 days. All time-outs activate immediately upon request. During a time-out, your account is suspended in the same way as a short self-exclusion — no login, no deposits, no wagering, and no marketing communications.

5.2 Session Time Reminders

For players who want to maintain awareness of their session length without a full account suspension, session time reminders are a lighter-touch option. You set a preferred session duration, and gbd22 displays a prominent on-screen notification when that time is reached. You are free to continue playing after acknowledging the reminder, but the regular prompt helps prevent losing track of time — a common precursor to unplanned extended sessions.

5.3 Reality Checks

gbd22's reality check feature displays a periodic summary of your current session, including time elapsed and net wagering position (total wagered minus total won). Reality checks can be configured to display every 30, 60, or 90 minutes. The summary screen includes a prompt to either continue playing or end the session.

6. Recognising Problem Gambling

Problem gambling, sometimes called gambling disorder or compulsive gambling, is a condition in which an individual is unable to control their gambling behaviour despite negative consequences to their finances, relationships, mental health, or work life. Recognising the early warning signs is the first step towards addressing the issue.

The following accordion covers the most commonly reported signs and behaviours associated with problem gambling. If you recognise several of these patterns in your own behaviour, we encourage you to use gbd22's self-exclusion or time-out tools and to seek support from a qualified counsellor.

7. Self-Assessment Checklist

The following questions are drawn from widely used problem gambling screening tools. Answer honestly — this checklist is for your own benefit and your responses are not recorded by gbd22. If you answer "yes" to three or more of these questions, we strongly encourage you to activate a time-out or self-exclusion and to speak with a gambling support professional.

8. Getting Help & Support

If you believe that gambling has become a problem for you — or for someone you know — the most important step is to reach out for help. There is no shame in acknowledging that gambling has become difficult to manage. Problem gambling is a well-understood condition and effective support is available.

8.1 Contact gbd22 Support

gbd22's support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). Our support staff are trained to handle responsible gaming requests with sensitivity and without judgement.

To request a time-out, deposit limit, or self-exclusion, or simply to talk through your concerns, write to us at:

8.2 Talking to Someone You Trust

Speaking to a trusted family member or close friend about your gambling can be a powerful first step. Isolation often makes problem gambling worse — bringing someone else into the picture creates accountability and opens the door to practical support. Many people find that simply naming the problem out loud to another person significantly reduces its hold.

8.3 Professional Counselling

Cognitive Behavioural Therapy (CBT) is widely recognised as an effective treatment for gambling disorder. CBT helps individuals identify and change the thought patterns that drive compulsive gambling behaviour. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, speak to a licensed mental health professional or contact a local health service to find a CBT-trained counsellor.

8.4 Practical Steps to Take Right Now

• Activate a time-out or self-exclusion on your gbd22 account immediately via the Responsible Gaming settings panel or by emailing [email protected].
• Remove saved payment methods (bKash, Nagad, Rocket) from your account to reduce the ease of depositing impulsively.
• Delete gambling apps from your mobile device and enable website blocking via your device's parental controls or a dedicated app blocker.
• Tell one trusted person about the steps you are taking — having an accountability partner significantly improves outcomes.
• Redirect your leisure time: cricket, football, kabaddi, and other sports are enjoyable to watch and participate in without financial stakes attached.
• If financial stress is a contributing factor, speak to a financial advisor or a debt counselling service to get your finances back on track.

8.5 A Note on Responsible Advertising

gbd22 is committed to responsible marketing. We do not target advertising at individuals who have self-excluded or who have indicated they are experiencing gambling-related harm. All promotional communications from gbd22 include responsible gaming reminders and are clearly labelled as gambling promotions intended for adults aged 18 and above. If you are receiving marketing communications you did not consent to, or if you have self-excluded and are still receiving promotions, contact [email protected] immediately so we can resolve the issue.